Dispute resolution
Got a problem? Talk to us first.
Almost every order question we've ever received has been resolved by a single conversation. Use this form (or email us directly) and we'll respond within 24 business hours with a refund, replacement, or concrete next step.
Please don't go to your bank first.
We do not entertain unsolicited chargebacks. Filing a card dispute before contacting us is treated as fraud, will be contested with full evidence, and bars future orders. Read the full policy on the Returns page.